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Does CRM Training Improve Teamwork Skills in the Cockpit?: Two Evaluation Studies
Eduardo Salas
University of Central Florida, Orlando, Florida
Jennifer E. Fowlkes
University of Central Florida, Orlando, Florida
Renée J. Stout
Naval Air Warfare Center Training Systems Division, Orlando, Florida
Dana M. Milanovich
Naval Air Warfare Center Training Systems Division, Orlando, Florida
Carolyn Prince
Naval Air Warfare Center Training Systems Division, Orlando, Florida
Crew resource management (CRM) has been the most widely used instructional strategy to enhance teamwork skills within aviation. However, few studies have provided empirical evidence that this strategy results in increased use of teamwork behaviors. The current paper describes 2 evaluation studies of CRM training that were conducted with 96 naval aviators and followed a multiple assessment approach. Results indicated that highly experienced aviators benefited from the training, which focused on increasing the use of several critical teamwork skills. These rare evaluation data suggest that CRM training is a viable strategy for improving teamwork in the cockpit. Implications for team training are discussed.
Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 41, No. 2,
326-343 (1999)
DOI: 10.1518/001872099779591169

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