Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here to sign up for SAGE Journal Email Alerts today!

Sign In to gain access to subscriptions and/or personal tools.
Human Factors: The Journal of the Human Factors and Ergonomics Society
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by D'Souza, M. E.
Right arrow Articles by Greenstein, J. S.
Right arrow Search for Related Content
PubMed
Right arrow Articles by D'Souza, M. E.
Right arrow Articles by Greenstein, J. S.
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

The Design of a Visual Display for the Presentation of Statistical Quality Control Information to Operators on the Plant Floor

Melroy E. D'Souza

Gateway, Inc., Lake Forest, California

Joel S. Greenstein

Clemson University, Clemson, South Carolina

We applied human-centered design methodologies to enhance the presentation of product quality information to operators on a manufacturing plant floor. First, an initial visual display concept that integrated a pictorial representation of a product with standard graphical and tabular information about the product's quality was refined through iterative design and testing. A preliminary study was then conducted to determine the specific features of such a display (termed a pictorial control chart) from among eight candidate detail designs. Finally, a formal study was conducted to compare the performance of operators using this refined pictorial control chart design with their performance using a conventional control chart. Operators completed a quality control task in significantly less time using the pictorial control chart. There were no significant differences in the number of errors committed with the two charts. Subjective measures showed a significant preference for the pictorial control chart. Actual or potential applications of this research include the development of quality control tools that are useful to and usable by operators on the manufacturing plant floor.

Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 41, No. 4, 619-627 (1999)
DOI: 10.1518/001872099779656699
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?