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Human Factors: The Journal of the Human Factors and Ergonomics Society
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Designing Teams for First-of-a-Kind, Complex Systems Using the Initial Phases of Cognitive Work Analysis: Case Study

Neelam Naikar

Defence Science and Technology Organisation, Melbourne, Australia

Brett Pearce

Defence Science and Technology Organisation, Melbourne, Australia

Dominic Drumm

Defence Science and Technology Organisation, Melbourne, Australia

Penelope M. Sanderson

Swinburne University of Technology, Melbourne, Australia

We present a technique for team design based on cognitive work analysis (CWA). We first develop a rationale for this technique by discussing the limitations of conventional approaches for team design in light of the special characteristics of first-of-a-kind, complex systems. We then introduce the CWA-based technique for team design and provide a case study of how we used this technique to design a team for a first-of-a-kind, complex military system during the early stages of its development. In addition to illustrating the CWA-based technique by example, the case study allows us to evaluate the technique. This case study demonstrates that the CWA-based technique for team design is both feasible and useful, although empirical validation of the technique is still necessary. Applications of this work include the design of teams for first-of-a-kind, complex systems in military, medical, and industrial domains.

Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 45, No. 2, 202-217 (2003)
DOI: 10.1518/hfes.45.2.202.27236
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