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Human Factors: The Journal of the Human Factors and Ergonomics Society
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The Use of Flight Progress Strips While Working Live Traffic: Frequencies, Importance, and Perceived Benefits

Francis T. Durso

Texas Tech University, Lubbock, Texas

Peter J. Batsakes

The Boeing Company, Seattle, Washington

Jerry M. Crutchfield

The Boeing Company, Seattle, Washington

Justin B. Braden

University of Oklahoma, Norman, Oklahoma

Carol A. Manning

Federal Aviation Administration Civil Aerospace Medical Institute, Oklahoma City, Oklahoma

The Federal Aviation Administration's effort to automate air traffic control (ATC) requires that the functionality provided today be captured in future systems. We report the first quantitative naturalistic observation of paper flight progress strip interactions during operational use. Strip use was similar in a variety of situations, but some uses varied as a function of altitude, staffing, or the cooperative style used by controller teams. Design of automation should proceed by prioritizing changes based on frequency of use and importance and should ensure that an effective method of interacting with flight information is incorporated. In addition to applied relevance to the ATC domain, the results touch on several theoretical concerns relevant to dynamic environments. Actual and potential applications of this research include the establishment of a database of strip activity and an arsenal of information valuable to system designers.

Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 46, No. 1, 32-49 (2004)
DOI: 10.1518/hfes.46.1.32.30388
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