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Multiple User Considerations and Their Implications in Medical Error Reporting System Design

University of Wisconsin-Madison, Madison, Wisconsin

Ben-Tzion Karsh

University of Wisconsin-Madison, Madison, Wisconsin

John W. Beasley

University of Wisconsin-Madison, Madison, Wisconsin

Objective: The study examined the differences between physicians and clinical assistants in their preferences for a statewide medical error reporting system. Background: Medical error reporting systems have been proposed as a means for studying the causes of medical error. Knowledge of user similarities and differences is needed for the development of design guidelines for medical error reporting systems. Method: Separate focus groups composed of 8 physicians and 6 clinical assistants (physician clinical support staff) were conducted. One-hour focus group meetings were conducted via toll-free teleconference lines one to two times per month for 9 months. All conversations were audiotaped and transcribed for analysis. An inductive content analysis was conducted. Results: Eighty-six major and minor themes emerged. Differences between physicians and clinical assistants included rules and regulations governing the use of the system, the medium of reporting, and aspects of the organization that may affect reporting levels. Conclusions: Although physicians and clinical assistants shared similar preferences and beliefs surrounding error reporting, there were differences that need to be considered if medical error reporting systems are to be effective. Application: To successfully deploy a medical error reporting system, the system itself must be designed for the potential users. This study uncovered previously underappreciated issues that should be incorporated into the design and implementation process. Actual or potential applications of this research include the improvement of the design and implementation of medical error reporting systems to account for the needs of different types of users.

Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 48, No. 1, 48-58 (2006)
DOI: 10.1518/001872006776412207


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