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Human Factors Contributions to Knowledge Elicitation

Institute for Human and Machine Cognition, Pensacola, Florida, rhoffman{at}ihmc.us

Objective: The objective of this article is to lay out contributions of human factors to knowledge elicitation (KE) methodology. Background: The background is historical, dating to about 1985, and involves the convergence of expert systems with applied psychology and cognitive psychology. Method: The method is a literature review, focusing on past issues of Human Factors. Results: Human factors researchers have contributed significantly to KE methodology. However, KE methodology "belongs to" a number of communities of practice and has applications that transcend individual disciplines. Conclusion: Knowledge elicitation, thought of as a kind of cognitive task analysis, grows in importance with the increasing use of information technology to form complex sociotechnical work systems and the increasing importance of expertise to knowledge-based organizations. Application: I discuss some open issues for further research and methodological investigation.

Human Factors: The Journal of the Human Factors and Ergonomics Society, Vol. 50, No. 3, 481-488 (2008)
DOI: 10.1518/001872008X288475


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